Returns & Shipping

Return Policy

We hope that you absolutely love your purchase. In the any event that you are not 100% satisfied with your order, we do offer returns.
To be eligible for a return, your item must be unused and in the same condition that it was shipped.
To Process a Return:
Email to initiate a return within 14 days of the date your order was delivered. Include the following in your email:
Order Number
Item You're Returning
Reason for Return
Item must be received within 21 days of the date your order was delivered to the following address:
65-24 162nd St, Suite 8C Flushing New York US 11365
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your item is received in the same condition it was sent, we will process a refund to your account. Please allow 2-4 business days for refund amount to be processed.

Shipping Policy

Once you have placed your order, you will receive a confirmation email from us. Once your order has shipped, you will receive an email with your tracking number.
All orders are processed within 2-4 business days.
For Domestic Orders, allow 4-5 business days after processing for delivery - depending on the carrier service your chose at checkout.
We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided.
Mothball Memoirs is not responsible for any lost or stolen packages post-delivery.
The customer is responsible for any re-delivery fees.


Our team has the same amount of information that is provided within your tracking number.



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